Returns & Refunds

Returns & Refunds Policy

At LONBN, customer satisfaction is our priority. We want you to have a positive shopping experience with us.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Period

You may request a return within:

30 days of receiving your order

To be eligible for a return, the item must:

✓ Be unused and in its original condition
✓ Include original packaging and accessories
✓ Include proof of purchase or order information

Return Process

To start a return, please contact our customer support team with:

  • Order number
  • Product name
  • Reason for return
  • Photos or videos if the item has a quality issue

Our team will review your request and provide further instructions.

Please do not send items back before receiving return approval.

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The product arrived damaged
  • The wrong item was received
  • There is a confirmed product quality issue

We recommend using a trackable shipping service when returning products.

Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, your refund will be processed to the original payment method.

Please allow:

5-10 business days

for the refund to appear, depending on your payment provider.

Non-Returnable Items

Some items may not be eligible for return, including:

  • Products that have been used or damaged after delivery
  • Items without original packaging
  • Clearance or final sale items (if applicable)

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order has been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact:

LONBN

Email:
jiushan77187@gmail.com

Phone:
+65 9673 0561

Address:
Marina Bay Sands
10 Bayfront Avenue
Singapore 018956
Singapore

Thank you for shopping with LONBN. We appreciate your trust and support.